Frequent Asked Questions
Q: I do not hear sound.
A: This program is optimized for cards that use a separate sound card
for sound capture. So your input should be connected to your sound card
as well. To hear sound, just turn up the volume bar in the normal volume
mixer program you use. Usually sound is connected to the 'line-in' of
your sound card.
Q: TV Viewer does not save my input settings.
A: TV Viewer tries to save the input settings, but this is not supported
by all drivers / capture cards. Usually a separate program is provided
by the card manufacturer that saves the default input settings. If this
is not the case, you can try to use
Vidcap to save the
default input setting. Vidcap uses a different API, that has better
support for saving the input settings.
Q: Can I make the program start full-screen using a command-line argument?
A: Yes, just add the command line argument "/s".
Q: I have a Studio DC10+ under Windows XP and the performance and/or
image quality is poor.
A: TV Viewer works fine under Windows XP, however the drivers (August
2002) for the DC10+ for Windows XP are beta and of poor quality. Please
wait until Pinnacle releases new drivers. You can use the free trial
version to experiment if the program works ok on your system.
Q: My capture card is not detected by the program, what do I do?
A: If the capture card is not supported by TV Viewer (See list on main
page) there is little that you can do. However if that card is
supported, make sure that you are using the latest drivers for your
card. If you have a combo card (Graphics card with video in/out), make
sure that you download drivers that also support the video in/out of
your card, some drivers only support the graphics part of your card.
Q: I am using a Studio DC10+ and full screen display freezes or is
severely garbled (Windows 9x).
A: Try setting the 'capture' resolution to low-resolution. (Available in
Options->Video Format). Also make sure squeezing is enabled under
Options->Video Display. (Note: Some users claim that disabling squeezing
helps, so try both settings)
Q: I am using a Studio DC10+ and when I set the 'capture' resolution
or other settings, they are not saved. (Windows 9x)
A: Run the VidCap program supplied with the DC10+. (Available under
Start->Programs->Studio DC10+->Tools). Set the settings in this program,
and they will be saved and used by TV Viewer.
Q: I am using a Studio DC10+ and when I resize the TV Viewer window,
or go to full screen, the size of the video display does not increase.
A: Run the Studio DC10+ configuration (Available under
Start->Programs->Studio DC10+->Tools) and make sure DDraw Overlay
surface is checked.
Q: I am using a Matrox graphics card, and I only see anything when I
am in 24-bit or 32-bit color.
A: This is a Matrox driver issue. 32-bit color is recommend, as Matrox
3D acceleration does not work in 24-bit mode.